At Northolt Florist, we pride ourselves on being a trusted local florist, serving both households and businesses throughout Northolt and the surrounding area. Our mission is to deliver beautiful, vibrant flowers that bring joy and satisfaction every time. That's why we offer a Fresh Flowers Guarantee with every order—so you can shop confidently, knowing your bouquet is as fresh as possible when it arrives.
We understand that the freshness of your flowers is crucial. All our floral arrangements and bouquets come with a minimum 5-day freshness guarantee from the date of delivery. This means your flowers should remain visually stunning and fragrant for at least five days, provided they receive proper care upon arrival. Should your arrangement fail to meet these expectations, we're here to help make things right.
Your satisfaction is our top priority. In the unlikely event that your flowers or accompanying items arrive damaged or not as described, please inspect your order promptly upon delivery. If you find damaged blooms, wilted stems, or packaging that has not survived the journey, please contact us within 24 hours of receipt. To help us resolve your issue swiftly, we may request a photo of the damaged item.
Your peace of mind means everything to us. If your flowers arrive in unsatisfactory condition or do not meet our guaranteed freshness window, Northolt Florist offers you two choices:
Please note, requests made outside our 5-day freshness guarantee or after 24 hours for damaged-on-arrival claims may not be eligible for a refund or replacement.
We strive to address all customer concerns with care, openness, and efficiency. Should you wish to make a complaint about your flowers, delivery experience, or customer service, simply reach out to our team with your order number and specific details of your concern. We aim to resolve most issues within 48 hours, keeping you informed every step of the way.
Your trust as a local Northolt customer matters to us, and we value your feedback for continual improvement. Rest assured, every complaint is handled fairly, discreetly, and as swiftly as possible by our dedicated staff. Our ultimate goal is to make sure every Northolt Florist customer is left delighted, or we will make it right.
Northolt Florist is proud to be your go-to local flower expert. Serving Northolt households and businesses means upholding the highest standards of service and floral excellence. Our returns, refunds, and complaints policies reflect our commitment to your happiness and to the vibrant community we serve. Thank you for trusting us with your special moments!
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