Welcome to Northolt Florist, your trusted provider for online flower delivery in Northolt and the surrounding areas. These Terms & Conditions ('Terms') are set out to clarify the agreement between Northolt Florist ('we', 'our', or 'us') and you, the customer ('you' or 'your'), regarding your use of our website, your online purchases, and our flower delivery services. Please ensure you read these Terms carefully before placing an order. By using our services, you agree to abide by these Terms in their entirety.
These Terms apply to all customers placing orders for flower delivery online with Northolt Florist, whether located in Northolt or neighbouring areas. If you do not agree to these Terms, please refrain from using our website and services.
To place an order for flowers or related products online, please follow our step-by-step process:
All orders are subject to acceptance and availability. We reserve the right to refuse orders at our sole discretion, including, but not limited to, situations where the products are unavailable, payment cannot be authorised, or the delivery address is invalid.
We strive to ensure all advertised flowers and gifts are available for online flower delivery in Northolt and the surrounding areas. In the event that a particular flower or product is unavailable (for example, due to seasonal supply issues), we reserve the right to substitute an item of equal or greater value, maintaining the style and quality of the original selection. We will endeavour to notify you of significant substitutions prior to delivery.
Northolt Florist offers a range of delivery options to suit your needs. Delivery is available throughout Northolt and some neighbouring regions, subject to confirmation at checkout. Please ensure all recipient details, including address and contact numbers, are accurate to avoid delivery delays.
Once your order has been delivered, responsibility and risk in the products pass to you or the named recipient. Please keep flowers in fresh water and away from heat sources for best results.
All prices shown on our website are in Pounds Sterling (GBP) and include VAT where applicable. We accept most major credit and debit cards via our secure online payment gateway. Your payment card will be charged upon order confirmation.
We reserve the right to change prices at any time. Existing orders will not be affected by subsequent price changes.
If you wish to cancel or amend your flower order, please contact us as soon as possible. Amendments or cancellations may only be possible if the product has not already been prepared or dispatched. Once your order is in progress or out for delivery, cancellation may not be possible.
To request an amendment or cancellation:
For major errors, such as late or undelivered flowers caused by us, we will consider a refund or redelivery at our sole discretion.
We take pride in providing quality floral arrangements for online flower delivery in Northolt. If you are unsatisfied with the quality or condition of your flowers on arrival, please notify us within 24 hours of delivery. We may require photographic evidence to assess the issue. If the complaint is upheld, we will offer an appropriate remedy, such as a refund, replacement, or redelivery.
Due to the perishable nature of flowers, returns after 24 hours may not be accepted. This does not affect your legal rights regarding faulty or misdescribed goods.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence up to the value of your order. Our liability to you is strictly limited to the amount paid for the product and delivery.
All content on our website, including images, text, and designs, are owned or licensed by Northolt Florist. Copying, reproduction, or use of this content for commercial purposes is strictly prohibited without our prior written consent.
We are committed to protecting your privacy. Your personal data is handled in accordance with applicable data protection laws in the UK. Information you provide is used solely to process your orders and improve our services. We do not sell or rent your personal data to third parties for marketing purposes. For details on how we collect and use your information, please refer to our Privacy Policy.
Northolt Florist may, from time to time, offer promotions or discount codes for online flower delivery in Northolt. Unless otherwise stated, promotions cannot be used in conjunction with any other offer and only apply to eligible online orders. All promotional offers are subject to availability and may be withdrawn at any time.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be published on our website. Please check back regularly to ensure you are aware of the current version. Your continued use of our online flower delivery service in Northolt will indicate your acceptance of any updated Terms.
Our website may reference third-party content or services. We are not responsible for the content, reliability, or practices of these external sites, and your interactions with them are at your own risk.
These Terms & Conditions are governed by English law. Any disputes or claims arising from your use of our website or ordering products with Northolt Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is determined by a court to be unlawful or unenforceable, all other parts remain in force. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
If you have any questions or concerns about these Terms & Conditions or our online flower delivery service in Northolt, please contact us through the methods detailed on our website. We are committed to resolving any disputes quickly and efficiently.
These Terms & Conditions apply to all flower delivery orders placed through our website by customers residing in Northolt and the wider surrounding region. We are proud to serve the local community and are dedicated to ensuring your satisfaction with every online order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Northolt, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Northolt.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
